Login & Account Issues — Common Fixes
Trouble logging in can usually be traced to one of a few common causes. Here's a practical checklist.
OTP Not Arriving
Double-check the mobile number entered is correct, confirm you have signal, and wait a minute before requesting a new OTP — repeated rapid requests can sometimes trigger a temporary cooldown.
"Account Not Found" Errors
Make sure you're using the same login method (mobile number, etc.) you originally signed up with — a different number will not link to your existing account.
App Stuck on Loading Screen
Check your internet connection, force-close and reopen the app, and make sure you're on the latest version from our Download page.
Lost Access to Old Account
If you've lost access to your registered number or device, reach out via our Contact page with your account details for help.
FAQs
Can I use the same account on a new phone?
Generally yes, as long as you log in with the same method used originally — the exact process can vary by app version.
Is my data safe?
See our Privacy Policy for details on what data is collected and how it's handled.